OUR SERVICES
We offer a range of clinic based, mobile and Telehealth (online) speech pathology services. We also provide clinical, academic, and research support to other speech pathologists, health professionals and students.
WHAT TO EXPECT
A client's speech and language skills will be initially assessed to determine the difficulties they experience which are affecting their communication.
Assessment may take one or a number of sessions depending on the complexity of the clients difficulties. During this time the client, their family and the treating speech pathologist will discuss the client's goals for treatment.
Following the assessment, the speech pathologists, client and family will come up with a plan for treatment. The treatment plan could include weekly intervention sessions, fortnightly sessions, a home program or ongoing monitoring. All treatment sessions will include education and training with further activities suggested for self-management in between treatment.
YOUR QUESTIONS ANSWERED
PRICING
In order to devise the best treatment plan for each client Speech with Impact staff will conduct assessments in their initial appointment. Assessment costs will vary depending on the needs of the client.
An initial appointment with Speech with Impact will cost $280.00 and will be 60 minutes in length.
Each subsequent intervention session offered by Speech with Impact will be 45 minutes in length. The cost of ongoing treatment will be discussed with the client and their family in their initial appointment. Costs will vary depending on the length of treatment required.
Additional fees may be incurred for assessment report writing, progress reports and resource creation as requested by the client and their family. These fees will be discussed prior to any services being rendered.
FUNDING OPTIONS
We are a private speech pathology service. Our clients can pay for services online via bank transfer.
PRIVATE HEALTH - Clients who have private health cover may be entitled to a rebate for speech pathology services. Please check with your private health provider to determine if you are eligible.
MEDICARE - Clients maybe eligible for Medicare benefits to cover allied health services to help manage chronic health conditions. Medicare rebates also exist for the early diagnosis and treatment of adults and children with an eligible disability. You will need to be referred by your General Practitioner to Speech with Impact to claim Medicare rebates.
NDIS - Speech with Impact offers support for plan managed and self managed NDIS participants.
NIISQ - Speech with Impact offers support for plan managed and self managed NIISQ participants.
APPOINTMENT AND CANCELLATION POLICY
The aim of Speech with Impact is to provide clients with access to timely, high quality services. In order to do this Speech with Impact has an Appointment and Cancellation policy.
Making an appointment: Appointments can be made via phone or email. Once booked, clients will receive email/text confirmation of all subsequent appointments. Clients will be booked into a therapy block and will be appointed a regular weekly appointment wherever possible.
Appointment cancellations: If you need to cancel your appointment Speech with Impact requires 48 hours notice. Cancellations with at least 48 hours notice will not incur a cancellation fee.
Cancellations with less than 24 hours notice where the appointment cannot be rescheduled will incur a 100% of the session fee. An option we offer to clients who cannot attend their appointment is to have an online speech pathology consultation or the option for the clinician to conduct other therapy activities such as developing home activities to reach current treatment goals.
PRIVACY POLICY
Privacy and Health Information Collection
Speech with Impact is an independent practice under the ownership of Speech with Impact Pty Ltd.
You may contact Speech with Impact by writing to 19 Shaw St, Bardon, QLD 4065, by emailing admin@speechwithimpact.com or by calling 0411776726. You have the right to gain access to the information held by Speech with Impact about you.
Speech with Impact needs to collect information about you for the primary purpose of providing quality treatment. In order to fully assess, diagnose and treat you, we need to collect some personal information from you. This information will also be used for the administrative purposes of running the practice such as billing you or through an insurer or compensation agency. Information will be used within the practice for handover when another speech pathologist will be providing you with ongoing assistance.
Speech with Impact may disclose information regarding diagnosis or treatment to your Doctor or other treatment providers only with your consent. In the case of insurance or compensation claims, it may be necessary to disclose information and/or collect information that affects your treatment and return to work, school or kindy.
Speech with Impact will not disclose your information to commercial companies, however specific service or product information as deemed suitable for your speech pathology management, may be forwarded to you by us, unless you instruct Speech with Impact not to forward this type of information. Your written consent will obtained at the start of your treatment in order to carry out the above activities.
Information at Speech with Impact is stored securely and only practice staff have access to it. Speech with Impact takes all reasonable steps to ensure that information collected about you is accurate, complete and up to date.
You may have access to your information on request and if you believe that any of the information is inaccurate we may be able to amend it accordingly. If you do not provide relevant personal or health information, in part or in full, to Speech with Impact it may result in incomplete assessment. This may impact on the diagnosis and the following therapy that is provided. Any concerns that you may have about this policy or about your management can be directed to Speech with Impact - admin@speechwithimpact.com or 19 Shaw St, Bardon QLD 4065
Speech Pathology Australia Code of Ethics
It is fundamental to the professional responsibilities of speech pathologists that we observe the highest standards of integrity and ethical practice. You can read the Speech Pathology Australia Code of Conduct here.
National Code of Conduct and complaints
You should expect safe and ethical healthcare from every health service you use. That’s why there is a Code of Conduct for general health services like this one. You can read the code here.
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.
Client Rights and Responsibilities
Speech with Impact respects and fully commits to upholding the rights of all people, including those with disabilities.
Speech with Impact is committed to ensuring its clients are made aware of their rights and responsibilities and supported to exercise them.
Speech with Impact acknowledges that people with disability have the same human rights as other members of the community and that the community has a responsibility to facilitate the exercise of those rights.
Statement of Rights
Clients have the right to:
fair treatment – regardless of gender, religion, disability, cultural and linguistic background or age.
honesty, respect, dignity and a regard for privacy and individuality.
information and support to access services in the community.
to be an active partner in the services provided.
make informed decisions and choices about the services they receive.
a safe, secure and comfortable environment whilst using the service.
quality services, appropriate to their needs and age.
support that takes into account lifestyle and cultural differences
pursue a grievance about the service and to have that grievance resolved in a timely and appropriate manner.
have a support person/advocate/ally of their choice to represent them in matters relating to their support.
use their own money and property as they determine and have their choices respected by others
Statement of Responsibilities
Clients have a responsibility to:
respect other people’s rights to a safe, secure and comfortable environment.
treat other clients, staff and volunteers with fairness, honesty and respect.
respect other people’s rights to privacy and confidentiality.
follow the programs’ policies and procedures as they relate to clients and access to support.
Maximise disclosure of information required for goal setting and effective therapy.
Partner with your Speech Pathologist for best outcomes.
If you feel your rights are violated, you can:
Speak directly to a staff member, or send an email:
– Phone: 0411776726
– Email: admin@speechwithimpact.com